Refund policy

Return Policy

At Escape the Ordinary, we want you to love what you've ordered. If you're not completely satisfied with your purchase, we offer returns within 2-3 days of delivery. Please read the following guidelines carefully:

  1. Returns Eligibility:

    • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
    • Returns must be initiated within 2-3 days of receiving your order.

  2. Non-Refundable Items:

    • We do not offer refunds. Returns will be processed as exchange only.

  3. Return Process:

    • To initiate a return, please contact our customer service team at escapetheordinary2002@gmail.com.
    • Once your return is approved, you will receive instructions on how to proceed.

  4. Exchanges:

    • Exchanges are subject to availability. If the desired item is unavailable, store credit will be issued instead.

  5. Damaged or Incorrect Items:

    • In the unlikely event that you receive a damaged or incorrect item, please contact us immediately for assistance.

  6. Final Sale Items:

    • All sale items are final sale and cannot be returned or exchanged.

  7. Shipping Costs:

    • Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.

  8. Contact Us:

    • If you have any questions about our return policy, please contact us at escapetheordinary2002@gmail.com.